Undergraduate Library ★

Undergraduate Library ★

UNC Undergraduate Library

Service Desk Assistant

Description

  • Delivered exceptional customer service by addressing patrons' inquiries and supporting daily library operations.

  • Designed and produced promotional marketing materials for events with 500+ student attendees, contributing to high engagement and turnout.

Applications Used

  • Adobe Illustrator, Photoshop, and Canva.

I was one of four recognized for this accolade due to my contributions to the University’s Libraries over the four years I’ve worked as a Service Desk Assistant. The awards recognize excellence in customer service, leadership, integrity, attitude, work ethic, initiative, and passion.

2025 University Libraries Student Employee Appreciation Award

Testimonials from my supervisors

  • "Amina’s combination of creativity and can-do attitude is hard to come by"

    Criss Guy, Student Success and Engagement Librarian

  • "Amina has lent her considerable talents for the betterment of the Undergraduate Library on several occasions."

    Jesse Bethany, Hiring Supervisor

  • "Thank you for working at the Libraries during your time at Carolina. We're so proud of all that you've accomplished, and we are thrilled to call you a Library Alum."

    Maria Estorino, Vice Provost of the University Libraries

  • Amina's thoughtful design and artistic expression for these [LNAP] zines gave the students a focal point for their goals and structure to work towards meeting them.

    Baz Armstrong, Circulation Supervisor and Technology Lending Coordinator

  • "Amina has helped curate and design display cases to publicize library material, often lending her eye for artistic detail for special projects."

    Katelyn Ander, Media & Design Center Manager

Long Night Against Procrastination (LNAP)

LNAP is a motivating co-working event at UNC’s Undergraduate Library. It’s held biannually in partnership with the Writing and Learning Center to inspire students to power through their assignments.

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